Best Practices - Cell Phones

By Ed Haag, Certified Identity Theft Risk Management Specialist

Always remember if someone has your cell phone number and it is active, it probably has value to some identity thief or scammer. Of particular interest is the recently created practice of Smishing and Vishing. Smishing is a form of fraud that uses text messages as the 'bait' which is designed to get victims to send personally identifying information. Vishing is a form of fraud that uses voicemail to obtain personally identifying information in an attempt to illegally achieve financial gain.
Register all your phones on the "do not call list"

Do not respond to smishing text or vishing phone messages. Even sending them a message to stop, remove, or advising them that you saw through their scam, tells them that the phone is active.

Do not download unknown apps or apps recommended by anyone including trusted sources without first checking out their validity.

Do not click on links sent to you by unknown parties.

Block suspicious numbers. Your cell phone provider may be able to help in this regard.

If you believe an alert may be real, look up the institution's phone number independently to verify and/or report the scam to them.

Do not store credit card numbers, account numbers, pins, login codes, etc. on your phone in emails or in notes. If you lose your phone those items can be retrieved by scammers or thieves even though your phone may be locked.

Set your phone to time out and lock after a short period of time. This will limit potential access by friends, family, coworkers, etc.

Install legitimate updates regularly. Remember verify these though your cell phone provider or app provider.

When given a choice between submitting a secure number via the key pad or voice, use the voice option, it is a little more difficult to track. However make sure no one can overhear you.

Install an app on your smartphone that checks for malware, spyware, and locks or disables your phone remotely if it is lost or stolen.

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